Requisition Number: 96312
Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
Job Description
Are you passionate about providing excellent technical support and customer service? Do you have experience with cloud technologies such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform? If so, we have an exciting opportunity for you to join our global CloudCare team as a Technical Support Escalation Manager.
As a Technical Support Escalation Manager, you will be responsible for ensuring our clients have an excellent experience with our break/fix technical support service. Clients must receive timely, effective, and professional support according to Service Level Agreements and best practices. You will work closely with the Cloud Success organization with the end goal of transforming our InsightCloudCare technical support into a service that is rated highly by our clients. You will also collaborate with other Product Owners, Solution Architects, Developers, and Quality Assurance teams to identify root causes, implement enhancements, and deliver continuous improvement for our cloud offerings. This position will report both to the CloudCare leadership and to Managed Services / Technical Services leadership.
Primary Responsibilities of the position
Requirements and preferred skills
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
The base salary for this position ranges between $95,000-$112,500, plus additional bonus incentives.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes:Remote||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||Remote||