This position is 24 hours/week, rotating.
Days of the week will be variable and based operational needs of the department.
The MGB Capacity Center Access Nurse will have a unique opportunity to join a multidisciplinary, cross-institutional team of individuals who will play a central role in managing capacity and access on behalf of the eleven hospital MGB system. The Capacity Center's aim is to enable safe, efficient, and timely patient care by serving as the unified hub for system capacity management. The Capacity Center strives to help patients inside and outside of MGB gain access to high quality care within our system as efficiently as possible. To achieve this aim, the Access Nurse will work in close collaboration with teammates within the Capacity Center, colleagues at each member hospital, and other key stakeholders across the system.
A central pillar of the Capacity Center is to coordinate and optimize all incoming hospital transfers and referrals for the system, which currently includes over 50,000 requests annually. The Access Nurse will play a lead role in this critical activity by adopting a 'system mindset' with strong situational awareness of system-wide capacity, knowledge of service capabilities at all MGB hospitals and other assets, and a dedicated approach that matches patient need to site of care in the most timely and efficient manner possible. By centralizing these activities under the Access Nurse, the key aims are: (1) to leverage the Access Nurse expert clinical knowledge and triage capability to match patients inside and outside of MGB with the services and site of care that they need within the system, utilizing all MGB assets to achieve the most timely access to care possible; (2) to reduce transfer delays for patients with emergent care needs that cannot be fulfilled at the referring facility so as to achieve the best possible clinical outcome; (3) to leverage real-time system-wide capacity information in the MGB Capacity Center to help balance the flow of transfers across the system so that no one asset is unsafely overloaded; (4) to activate and coordinate standardized transfer pathways (e.g., direct admission, Round Trip, direct-to-procedure, etc.) that ensure the most efficient use of capacity at MGB assets; and (5) to coordinate tightly and collaborate openly with the multidisciplinary and institutionally diverse team of the MGB Capacity Center as well as the physicians, nurses, and capacity leaders for each MGB asset.
The Capacity Command Access Nurse will be a valued member of the Capacity Center team and their input, feedback, and recommendations will be regularly sought by leadership to further strengthen our system-based capacity management and achieve our collective goals to improve patient care.
* Provides leadership to managers and professionals
* Is accountable for the performance and results of multiple related teams
* Develops plans for own teams and contributes to the development of departmental strategy, plans and priorities
* Decisions are guided by resource availability and organizational objectives.
The Capacity Command Access Nurse provides leadership in strategy, planning, design, implementation and evaluation of the Access Center. They work in partnership with leaders for implementation of structures and processes to achieve key objectives in the Capacity Center. They will be the proxy as needed for the Director, assisting with team cohesion, development, supervisorial duties, including, providing 24-hour coverage 7 days a week, as well as other responsibilities as needed.
Principal Duties and Responsibilities:
Organizational Relationships
Scope and Responsibilities (include, but not limited to):
Operational
Administration, Business, Management
Quality, Safety & Performance Improvement
Collaboration, Communications, Escalation & Compliance
Leadership, Team Building, Development
In partnership with Director,
Self-Development
Environment
Advocacy/Resources
Qualifications:
* Education: Graduate of an approved school of nursing, BSN required. Master's degree preferred.
* Current license to practice as a registered nurse in the State of Massachusetts, is required. CCRN certification preferred.
* Experience: 10 years adult critical care and or emergency department experience required.
* 5-year Nurse leader experience required such as: flow coordinator, access nurse, bed control.
* Continually updates clinical knowledge and skills through formal and informal education and review of the current literature.
* Must work well independently and have sound decision making skills.
* Decisions are made independently from the direct guidance and supervision of a physician.
Skills/Abilities/Competencies:
Leadership: Demonstrates Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership:
Other:
Supervisory Responsibilities:
Fiscal Responsibility:
Working Conditions:
EEO Statement
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.