Reporting to the Finance Manager of International Services, the Financial Liaison is responsible for proactive management of all revenue cycle aspects for the Center as needed including financial clearance, payment collection, estimates, billing, account oversight and other finance/billing related functions to provide administrative support for the delivery of world-class care to thousands of patients who come to Mass General from all over the globe.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs other duties or special projects that are Department specific and that are appropriate to this level of position.
SKILLS & COMPETENCIES REQUIRED:
Excellent verbal and written communications skills
Effective analytical skills
Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization
Proficiency in medical terminology, EMR and billing systems
Proficiency in third party reimbursement, billing and collection processes
Capable of providing outstanding customer service
Team player, works well with others
Strong attention to detail
Ability to work well under pressure and to handle sensitive information and multicultural matters
Ability to manage a large and varied workload
Excellent judgment skills with the ability to interface effectively with multinational patients, guests and payer sources
Strong computer skills required
Proactive, solution-oriented
Familiarity with the MGH environment preferred
EDUCATION:
Bachelor's degree plus a minimum of 1 year of related experience in healthcare or a professional office setting OR high school diploma plus 3 years of related experience in a healthcare or professional office setting.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.