GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Kraft Family Blood Donor Center is collecting and providing the highest quality blood products for the patients of the Dana-Farber Cancer Institute (DFCI) and Brigham and Women's Hospital (BWH). We are also committed to offering donors a positive donation experience. In addition, our mission includes advancing the education around the need of both blood and platelet donation. We are also an ambulatory and inpatient therapeutic apheresis practice that works under the guidance of a medical director and attending physician service
This position supports the donors, patients and our institution. As a team, we work together to provide the highest level of compassionate patient centered care. It is our responsibility to conduct ourselves as professionals and be cost-effective in our work. We follow regulatory and manufacturing standards of the AABB, FDA, JC and FACT.
This position is expected to conduct themselves with integrity in all that they do, adhering to the highest standards of conduct.
This person must learn and follow Standard Operating Procedures and Current Good Manufacturing Practices. Skills with both donor and patient computer systems is required. Good telephone practices and friendly, courteous front-desk reception skills are necessary. Participation in donor recruitment activities is also required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Provides administrative duties and reception coverage for patients and donors.
2. Provide recruitment support utilizing approved Donor Center Programs
i. Donor file preparation and creation when necessary
ii. Returning donor files back to their proper location
iii. Conducting pre-donation screening when appropriate
iv. Preparing daily donor files, including any label creation, necessary print-out and records as appropriate