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Information Services Trainer
New York, NY
Job Description
Information Services Trainer
Information Services Department
Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff bring the same commitment to their work, ensuring the firm delivers the highest level of service and a distinctive client experience. We attract and retain highly skilled and dedicated staff by providing a work environment that is diverse, collaborative, respectful and collegial, and where professional growth is encouraged and nurtured. The firm is seeking an Information Services Trainer to become an integral part of our Information Services - Training Department.
RESPONSIBILITIES INCLUDE, but are not limited to:
Information Services Department
Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff bring the same commitment to their work, ensuring the firm delivers the highest level of service and a distinctive client experience. We attract and retain highly skilled and dedicated staff by providing a work environment that is diverse, collaborative, respectful and collegial, and where professional growth is encouraged and nurtured. The firm is seeking an Information Services Trainer to become an integral part of our Information Services - Training Department.
RESPONSIBILITIES INCLUDE, but are not limited to:
- Conduct training for new hires as well as ongoing Information Services Training for lawyers and staff
- Develop new courses and training modules
- Create and maintain support documentation
- Record and edit training videos
- Conduct training sessions and demos for lawyers and staff in a variety of settings: classroom, one-on-one, in office, departmental meetings, etc.
- Study, test, document and prepare to train new applications as they are developed and/or acquired by Information Services for firm-wide distribution
- Periodically assist Training Supervisor in scheduling classes
- Help maintain and update the User Support Training site on the firm intranet
- Preform ad hoc Information Services administrative duties as deemed necessary
- Support the larger User Support Team in its training and documentation needs
- 2 years of professional work within technology support, preferably in the legal market
- Bachelor’s degree is strongly preferred
- PC application training experience
- Experience writing documentation
- Must be able to demonstrate training skills during a mock training session
- Strong verbal and written communication skills. Ability to effectively communicate technical and complex details.
- Exceptional customer service skills
- Ability to effectively review and interpret training requirements and deliver the highest level of training
- Strong technical skills and hands-on experience
- Web development skills are a plus
TO APPLY:
When applying please specify where you saw this position posted for tracking purposes.
Send cover letter, resume and salary requirements:
Human Resources
jferrigno@debevoise.com
212.909.8310
Debevoise & Plimpton LLP is an equal opportunity/affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
When applying please specify where you saw this position posted for tracking purposes.
Send cover letter, resume and salary requirements:
Human Resources
jferrigno@debevoise.com
212.909.8310
Debevoise & Plimpton LLP is an equal opportunity/affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Salary and Benefits
$80,000-120,000
Required Education
Bachelor's Degree
Required Experience
2+ years
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