Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality based, customer oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works

The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient's right

Provides administrative support to health care providers in a high volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care r

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Manage high volume phone lines in a professional and courteous manner Schedules patient procedures using Epic System Orders/ coordinates/obtain outside films, as well as any additional clinical information needed to ensure efficiency and accuracy of consultations and second opinion visits Calls all patients for reminders of appointments, procedures and monies due Answers

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I. Maintains the Interventional Radiology Patient Schedule. Duties include Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic. Manage Procedure slots to include holding, blocking, and unblocking the schedule. Unders

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Performs the daily management of encounter form processing and reconcileme

Performs all check in and check out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Maintains confidentiality and privacy, that are consistent with HIPAA guidelines. Provides support and information to providers to problem solve and manage complex administrative patient issues. Triages and manages complex telephone calls, utilizing courteous cus

1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

include but are not limited to Member check in Member bookings and group fitness class reservations. Greeting members, guests and prospective members in a professional manner. Being an "informational resource" for members. Club Tours Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc. Process sales for all m

About Us Mass General Brigham Integrated Care is a system led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a